Privacy Policy

Jarada ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring marketplace platform ("Platform").

This policy is designed to comply with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. By using our Platform, you consent to the data practices described in this policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use the Platform.

Jarada is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: help@jarada.com.ng
• Website: https://jarada.com.ng/contact

Personal Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, bio, location, qualifications (for tutors)
• Identity Verification: Government-issued ID, educational certificates (for tutors)
• Payment Information: Bank account details (for tutor payouts), transaction history
• Communications: Messages sent through the Platform, support requests
• Reviews and Feedback: Ratings and reviews you provide about tutors or students

Information Collected Automatically

When you use our Platform, we automatically collect:

• Device Information: IP address, device type, browser type, operating system
• Usage Data: Pages visited, features used, time spent on Platform, click patterns
• Location Data: Approximate location based on IP address
• Cookies: See our Cookie Policy for details

Information from Third Parties

• Social Login: If you sign in with Google or Apple, we receive basic profile information
• Payment Processors: Transaction confirmations and payment status from Paystack

Under the NDPR, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes (e.g., marketing communications, optional features)
• Contractual Necessity: Processing is necessary to perform our contract with you (e.g., providing the Platform services, processing payments)
• Legal Obligation: Processing is necessary to comply with applicable laws (e.g., tax reporting, fraud prevention)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, security), where such interests are not overridden by your rights

We use the information we collect to:

• Create and manage your account
• Connect students with tutors and facilitate bookings
• Process payments and payout tutor earnings
• Verify tutor identities and credentials
• Provide customer support and respond to inquiries
• Send transactional notifications (booking confirmations, reminders)
• Send marketing communications (with your consent)
• Improve and personalize your experience
• Monitor and analyze Platform usage and trends
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Enforce our Terms of Service

We may share your information with:

Other Users

• Tutors can see student profile information when bookings are made
• Students can see tutor profile information, qualifications, and reviews
• Reviews you write are visible to other users

Service Providers

• Payment Processing: Paystack for secure payment handling
• Cloud Storage: Supabase for file and data storage
• Analytics: Google Analytics for usage analysis
• Communication: Email and SMS service providers

Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid government requests
• Protect the rights, privacy, safety, or property of Jarada or others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Accounts: As long as your account remains active
• Transaction Records: 7 years for tax and legal compliance
• Support Communications: 3 years after resolution
• Marketing Preferences: Until you withdraw consent

After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing and storage
• Two-factor authentication options
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our Platform is not directed to children under 18 years of age. We do not knowingly collect personal data from children under 18 without parental consent.

Parents and guardians may create accounts and book tutoring sessions on behalf of their children. In such cases:

• The parent/guardian is responsible for providing accurate information
• The parent/guardian consents to the processing of their child's data
• Minimal information about the child is collected (name and learning needs)
• The parent/guardian can request deletion of their child's information at any time

If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries outside Nigeria where our service providers operate (e.g., cloud infrastructure).

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring the receiving country has adequate data protection laws
• Obtaining your explicit consent where required

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Platform.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on this page
• We will update the "Effective Date" at the top
• For significant changes, we will notify you via email or Platform notification

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us:

• Email: help@jarada.com.ng
• Website: Contact Form

We aim to respond to all privacy-related inquiries within 30 days.